Protection of Personal Information Act (POPIA) Policy

Introduction

BC Services (Pty) Ltd. (“we,” “our,” or “us”) is committed to safeguarding your privacy and ensuring that your personal information is protected. This policy outlines our practices and approach to comply with the Protection of Personal Information Act, No. 4 of 2013 (POPIA).

1. Purpose of the Policy

The purpose of this policy is to inform you about how we collect, use, store, and protect your personal information in compliance with POPIA.

2. Definition of Personal Information

“Personal Information” refers to information relating to an identifiable, living, natural person, and where applicable, an identifiable, existing juristic person. This includes, but is not limited to, contact information, demographic information, personal history, and any other information that could identify you.

3. Collection of Personal Information

We collect personal information in the following ways:

• Directly from you when you provide it to us through our website, forms, or other communication channels.
• Automatically through our website’s technologies, such as cookies and server logs.
• From third parties who provide it to us, with your consent or as required by law.

4. Use of Personal Information

Your personal information may be used for the following purposes:

• To provide you with our services and products.
• To communicate with you regarding your inquiries, requests, or transactions.
• To improve our services and tailor our offerings to your needs.
• To comply with legal and regulatory requirements.
• To conduct market research and analysis.
• To send you marketing and promotional materials, where you have consented to receive such communications.

5. Disclosure of Personal Information

We may disclose your personal information to:

• Third-party service providers who assist us in operating our business and providing our services.
• Regulatory authorities and law enforcement agencies when required by law or to protect our rights.
• Other entities with your consent or where it is necessary to fulfill our contractual obligations to you.

6. Security of Personal Information

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, destruction, or alteration. These measures include encryption, access controls, and secure storage.

7. Retention of Personal Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

8. Your Rights

Under POPIA, you have the right to:

• Access your personal information held by us.
• Request the correction or deletion of your personal information.
• Object to the processing of your personal information.
• Withdraw your consent to the processing of your personal information.
• Lodge a complaint with the Information Regulator.

9. Changes to This Policy

We may update this POPIA Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the updated policy on our website and updating the “Last Updated” date at the bottom of this page.

10. Contact Us

If you have any questions or concerns about this POPIA Policy or our practices regarding your personal information, please contact us at:

BC Services (Pty) Ltd.
21 Gents Mile Road, Strandfontein, Cape Town, Western Cape, South Africa
Email: info@bcservices.capetown
Contact details: 087 255 1887 / 087 255 1888

Last Updated: 17-06-2024